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FREQUENT FLYER STATUS MATCHING – VIRGIN FIGHTS BACK

Hot on the heels of Qantas’ frequent flyer fast-track offer, Virgin Australia has hit back with an attractive counter offer.

The airline announced that its Velocity Frequent Flyer program will reward its Gold and Platinum members for their loyalty, and give eligible Qantas Frequent Flyer members (and their companion) a taste of flying with a ‘fun and vibrant’ airline.

Speaking at Brisbane Airport, Virgin Australia Group CEO Jayne Hrdlicka said domestic airline competition was alive and well.

“Virgin Australia was the first airline in Australia to bring genuine competition to the domestic market, and that competitive spirit is in our DNA, so we’re happy to offer a more compelling loyalty offer than what is currently in market,” said Ms Hrdlicka.

“We’re pleased to welcome Qantas members to Velocity who are interested in taking advantage of cheaper fares, award-winning cabin crew, and great rewards for ongoing loyalty. We look forward to welcoming them onboard this summer season,” she added.

HOW DOES IT WORK?

By simply filling-in a short expression of interest form by 21 December 2020, Qantas Gold status and above members will receive a three month ‘Velocity Discover Gold Status’ trial membership.

That membership offers complimentary Lounge access, priority boarding, preferential seating, higher checked baggage allowances, and lucrative bonus points when customers book and fly with Virgin Australia.

To retain Velocity Gold status for 12-months and receive an additional Velocity Gold membership for a companion, they are only required to take one eligible flight and earn 80 status credits during their three month Discover Gold Status trial period—something previously only awarded to the most active Velocity members.

STATUS EXTENSIONS FOR EXISTING VELOCITY GOLD AND PLATINUM MEMBERS

Not to be outdone by the national carrier, Velocity Frequent Flyer is also offring eligible Gold and Platinum members a status extension of up to one year or until 31 March 2022, as long as they take one (1) eligible flight with Virgin Australia before 28 March 2021.

This is the second time Velocity has granted eligible members a Status extension this year. This will enable Gold and Platinum members to continue accessing benefits like Lounge access, priority boarding, and higher Velocity points earning ability when they return to the skies.

For more information, simply leave us a note in the form below, or CALL US [1300 935 669] to discuss your specific requirements.

We’d love to hear from you!

VIRGIN AUSTRALIA Re-starts Flight Redemptions

Virgin Australia domestic flight redemptions using Velocity Points are back to some of the airline’s most popular destinations with Reward Seat and Any Seat bookings re-opening for travel from 01 September 2020.

From Sydney, redemption destinations include:

  • Adelaide
  • Brisbane
  • Cairns
  • Melbourne
  • Gold Coast
  • Perth
  • Broome
  • Mackay
  • Rockhampton

Contact us for full details of the routes available from other Australian destinations at this time.

To ensure Velocity program members feel they can book with confidence, Virgin Australia is offering refunds and waiving cancellation and change fees as follows:

Change and cancellation fees

If you book a redemption seat by 01 September 2020 for travel after that date, the airline will waive fees for any changes or cancellations you make before 01 September.

Refunds

If you or Virgin Australia cancel your flight before 01 September 2020, for a booking made between 15 May 2020 & 1 September 2020, Virgin Australia will refund your Points/cash in full to the original form of payment (except for any booking or credit card fees).

On board safety and hygiene

Virgin Australia has implemented additional cleaning and hygiene measures including social seat distancing onboard.

CLICK HERE for more details about the airline’s COVID-19 safety and wellbeing processes and practices.

For more information, simply leave us a note in the form below, or CALL US [1300 935 669] to discuss your specific requirements.

We’d love to hear from you.

VELOCITY Program Redemptions Pause

Following the announcement that Virgin Australia has entered voluntary administration, the airline’s Velocity frequent flyer program—a separate business—has announced a decision to pause all redemptions for an initial period of four weeks, effective immediately.

Velocity’s media release [21 April 2020] stated,

“Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration. That means we’re still operating, but we’ve made some temporary program changes in the interests of members.”

Velocity Frequent Flyer update [21 April 2020]

The decision was made, according to Velocity, because the ongoing travel restrictions have reduced flights and, therefore, opportunities for Velocity members to redeem their points for flights. As a result, members have rushed to use their points to shop online for items like gift cards, electronic goods, and wine.

“This unexpected demand has made it difficult for our suppliers to provide these offers and limits the availability for all members to redeem their Points.”

Velocity Frequent Flyer update [21 April 2020]

Velocity members have been advised that:

  • Their Points will remain in their accounts.
  • Their existing Points will not expire through this period. The expiration period for existing Points will be extended by the timeframe of the pause.
  • They will continue to earn Points with Velocity partners, even though they won’t be able to redeem them during the pause.

These changes take effect immediately. Although the initial timeframe for this restriction is four weeks, Velocity Members have been advised that this period may be extended.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

VELOCITY: Double Status Credits Offer

For a limited time, Velocity Frequent Flyers can earn double Status Credits on eligible* Virgin Australia flights booked until 27 May 2019, for travel until 14 April 2020.

Choose from over 40 destinations around Australia or keep enjoying the warm weather on an island in the Pacific or one of Virgin Australia’s other international short haul destinations.

Fast-track your way to the big seats at the front with Virgin Australia’s Double Velocity Status Credits offer.

All you need to do is activate this offer before booking.

So what are you waiting for, book now!

HERE’S HOW:

1. JOIN Velocity Frequent Flyer if you’re not already a member – It’s free.

2. ACTIVATE this offer by 27 May 2019.

3. BOOK an eligible* Virgin Australia flight by 27 May 2019. *Scroll down for terms and conditions.

4. TRAVEL between 20 May 2019 and 14 April 2020

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

Terms and Conditions
To be eligible for this Virgin Australia double Status Credits offer, you must (1) activate this offer between 12.01am AEST 20 May 2019 and 11.59pm 27 May 2019 inclusive (Promotion Period); (2) after offer activation, book an Eligible Virgin Australia flight during the Promotion Period and enter a valid Velocity membership number at the time of booking; and (3) complete travel on an Eligible Flight. An Eligible Flight is any Virgin Australia marketed and operated flight and fare class for travel between 20 May 2019 and 14 April 2020 (inclusive) that normally earns Status Credits. See here for further details. This offer is not valid on long haul international flights to or from Los Angeles or Hong Kong. Changes to existing bookings made prior to the Promotion Period are not eligible for this offer. Status Credits cannot be earned on Velocity Reward Seat bookings. Bonus Status Credits will be applied to the originally purchased fare class and any upgrades will not attract bonus Status Credits. Eligible Flights that satisfy the above eligibility criteria are eligible to earn 100% more Status Credits than the Status Credits that would normally be earned for that flight and fare class. This offer cannot be used in conjunction with any other offer. Where multiple guests are listed on the same booking, only those guests who satisfy the above eligibility criteria are eligible for this offer. You should allow up to 4 weeks after satisfying the above eligibility criteria for the bonus Status Credits to be allocated. To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Status Credits earn are subject to the Member Terms and Conditions, as amended from time to time.

Fly Freedom. Get Gold.

From 21 January until 28 February 2019, Virgin Australia ‘accelerate’ clients can receive additional Velocity Pilot Gold Memberships when booking an eligible return Freedom fare across all Virgin Australia flights.

A Velocity Pilot Gold Membership offers ‘accelerate’ members the opportunity to experience the best of Virgin Australia’s premium Gold membership products and services for a period of three months.

These include:

  • Priority Check-in, Priority Boarding and Priority Baggage at selected airports.
  • Premium Valet and Premium Entry to access the Virgin Australia Lounge in Brisbane and Sydney (carry-on baggage only).
  • Access to over 150 lounges around the world, including Virgin Australia lounges.
  • Additional baggage allowance.

The additional Velocity Pilot Gold Membership can be allocated to anyone in your business.

To claim this offer:

  • Book an eligible return Virgin Australia Freedom Fare between 21 January 2019 and 28 February 2019.
    Travel by 28 February 2019.
  • Make a claim at virginaustralia.com/freedom-form as soon as the flight is completed with details of the nominated Velocity account.

Hurry this offer must end 28 February 2019 and is limited to the first 500 clients!

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

VIRGIN AUSTRALIA’S NEW TRANS-TASMAN OFFERING

Virgin Australia has unveiled a suite of enhancements to make flights to New Zealand even more comfortable. Those enhancements see Virgin Australia become the only airline to offer WiFi for all Trans-Tasman flights.

From 28 October, Virgin Australia flyers to Auckland, Christchurch, Queenstown, Wellington and Dunedin will receive:

  • A substantial meal and drink
  • At least 23kg of baggage included in all fares
  • WiFi on all flights including 15 minutes of complimentary access
  • Increased Velocity Frequent Flyer Points and Status Credits earn potential.

“These enhancements will really raise the bar on trans-Tasman services, and elevate the in-flight experience to new levels”, said The Travel Authority Group’s Managing Director, Peter Hosper.

Virgin Australia Airlines Group Executive Rob Sharp, said the airline was excited to provide an even better product and service for guests travelling to New Zealand.

“Last year, 1.5 million Australians flew to New Zealand and we’re looking forward to making their trip across the ditch even more enjoyable with a meal and drink as well as WiFi so they can keep connected whilst in the sky,” he said.

From 28 October, Velocity members will now be awarded a minimum of five Points per dollar spent1 on fares from New Zealand. Platinum, Gold and Silver members will continue to earn a Points Bonus meaning that Platinum Velocity members will now receive up to 10 Points per dollar spent.

The airline also announced a codeshare arrangement with Singapore Airlines on flights between Melbourne and Wellington, for travel from 28 October. The flights, operated by Singapore Airlines, will operate four times per week and will allow Virgin Australia customers to seamlessly connect their travel and baggage onto other destinations and enable Velocity members to earn Points and Status Credits.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.