VELOCITY Program Redemptions Pause

Following the announcement that Virgin Australia has entered voluntary administration, the airline’s Velocity frequent flyer program—a separate business—has announced a decision to pause all redemptions for an initial period of four weeks, effective immediately.

Velocity’s media release [21 April 2020] stated,

“Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration. That means we’re still operating, but we’ve made some temporary program changes in the interests of members.”

Velocity Frequent Flyer update [21 April 2020]

The decision was made, according to Velocity, because the ongoing travel restrictions have reduced flights and, therefore, opportunities for Velocity members to redeem their points for flights. As a result, members have rushed to use their points to shop online for items like gift cards, electronic goods, and wine.

“This unexpected demand has made it difficult for our suppliers to provide these offers and limits the availability for all members to redeem their Points.”

Velocity Frequent Flyer update [21 April 2020]

Velocity members have been advised that:

  • Their Points will remain in their accounts.
  • Their existing Points will not expire through this period. The expiration period for existing Points will be extended by the timeframe of the pause.
  • They will continue to earn Points with Velocity partners, even though they won’t be able to redeem them during the pause.

These changes take effect immediately. Although the initial timeframe for this restriction is four weeks, Velocity Members have been advised that this period may be extended.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

VELOCITY: Double Status Credits Offer

For a limited time, Velocity Frequent Flyers can earn double Status Credits on eligible* Virgin Australia flights booked until 27 May 2019, for travel until 14 April 2020.

Choose from over 40 destinations around Australia or keep enjoying the warm weather on an island in the Pacific or one of Virgin Australia’s other international short haul destinations.

Fast-track your way to the big seats at the front with Virgin Australia’s Double Velocity Status Credits offer.

All you need to do is activate this offer before booking.

So what are you waiting for, book now!


1. JOIN Velocity Frequent Flyer if you’re not already a member – It’s free.

2. ACTIVATE this offer by 27 May 2019.

3. BOOK an eligible* Virgin Australia flight by 27 May 2019. *Scroll down for terms and conditions.

4. TRAVEL between 20 May 2019 and 14 April 2020

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

Terms and Conditions
To be eligible for this Virgin Australia double Status Credits offer, you must (1) activate this offer between 12.01am AEST 20 May 2019 and 11.59pm 27 May 2019 inclusive (Promotion Period); (2) after offer activation, book an Eligible Virgin Australia flight during the Promotion Period and enter a valid Velocity membership number at the time of booking; and (3) complete travel on an Eligible Flight. An Eligible Flight is any Virgin Australia marketed and operated flight and fare class for travel between 20 May 2019 and 14 April 2020 (inclusive) that normally earns Status Credits. See here for further details. This offer is not valid on long haul international flights to or from Los Angeles or Hong Kong. Changes to existing bookings made prior to the Promotion Period are not eligible for this offer. Status Credits cannot be earned on Velocity Reward Seat bookings. Bonus Status Credits will be applied to the originally purchased fare class and any upgrades will not attract bonus Status Credits. Eligible Flights that satisfy the above eligibility criteria are eligible to earn 100% more Status Credits than the Status Credits that would normally be earned for that flight and fare class. This offer cannot be used in conjunction with any other offer. Where multiple guests are listed on the same booking, only those guests who satisfy the above eligibility criteria are eligible for this offer. You should allow up to 4 weeks after satisfying the above eligibility criteria for the bonus Status Credits to be allocated. To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Status Credits earn are subject to the Member Terms and Conditions, as amended from time to time.