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WE KNOW The Travel Authority is the Best in the Business. Again.

We’re delighted to advise that The Travel Authority has been named Best Travel Agency Corporate – Multi Location at the 2019 National Travel Industry Awards (NTIA) held in Sydney on 20 July.

“It’s a brilliant result and well-deserved recognition for our team”, said The Travel Authority Group’s Managing Director, Peter Hosper.

“This is the third time we’ve won this award, and it indicates that we’re doing things right for our clients, our supplier partners and, importantly, our people”, added Peter.

The NTIAs are considered the travel industry’s benchmark for businesses and people delivering outstanding service, marketing excellence and business acumen in Australia’s travel industry.

Anjali Rao hosting the 2019 NTIA Awards.

Hosted by international award winning personality and TV journalist, Anjali Rao, the awards gala event took place at the Grand Ballroom of the International Convention Centre, Sydney. Some 1,300 travel industry guests attended from just about every sector of Australia’s travel industry.

Accepting the award on the night, Sarah Bush, Director of The Travel Authority Group, said, “We’re just so proud of what we’ve created at The Travel Authority. Our team is brilliant, and we’re empowered by Peter Hosper’s leadership. To win this award again is testament to that.”

Not content with winning the Best Corporate Multi Location award, sister business—The Events Authority—was also named Best Business Events Travel Agency in a huge occasion for the Group.

Jennifer Waters, Events & Travel Manager at The Events Authority with Sharon Levingston accepting the National Travel Industry Award.

“It was a great night for the Travel Authority Group”, said Sarah Bush.

“Sharon Levingston and her Events Authority team have done a wonderful job. We’re absolutely delighted for them, and it was great to share some NTIA limelight with them in 2019”, she continued.

Lisa Byers, General Manager of The Travel Authority Corporate & Resource, attended the awards gala.

“What an epic weekend of celebration it was. The NTIA gala is an impressive event, and to share in the excitement and satisfaction of The Travel Authority’s twin wins was fabulous”, said Lisa .

“The NTIAs are more hotly contested each year, so winning is a big deal. Our Corporate & Resource teams in Western Australia are thrilled to be part of this award-winning family of businesses and to take the Travel Authority brand into the Resource sector”, added Lisa.

For more information, simply leave us a note in the form below, or CALL US to discuss.

We’d love to hear from you.

SKYTRAX 2019 World Airline Awards announced

The annual Skytrax World Airline Awards have been announced with Qatar Airlines re-taking the no. 1 mantle from Singapore Airlines, and Qantas the big mover returning to the top 10. See the full list below.

Airline leaders from around the world recently attended the 2019 World Airline Awards held at Paris Air Show to receive their accolades as voted for by customers.

Qatar Airways Group Chief Executive, Mr Akbar Al Baker, accepting the Airline of the Year award.

“We love seeing how airlines fare at the annual Skytrax World Airline Awards. The awards are a great indication of quality and, importantly, passenger experience. We’re really pleased to see Qantas return to the top 10”, said The Travel Authority Group’s Managing Director, Peter Hosper.

Qatar Airways scooped the top award being named the World’s Best Airline, and also winning awards for:

  • The World’s Best Business Class
  • The World’s Best Business Class Seat
  • The Best Airline in the Middle East

The Travel Authority Corporate recently hosted some clients about Qatar Airways, experiencing the airline’s new Qsuite business class product first-hand. CLICK HERE to read more.

Singapore Airlines won a top accolade as the World’s Best Cabin Crew, and was honoured with awards for the World’s Best First Class, the Best Airline in Asia and the World’s Best First Class Seat.

Here’s the list of the World’s Top 10 Airlines of 2019:

  • Qatar Airways
  • Singapore Airlines
  • ANA All Nippon Airways
  • Cathay Pacific
  • Emirates
  • EVA Air
  • Hainan Airlines
  • Qantas Airways (11th last year)
  • Lufthansa
  • Thai Airways

Qatar Airways Group Chief Executive, Mr Akbar Al Baker, said: “We are thrilled to be globally recognised by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is testament to the tireless efforts of the entire Qatar Airways team.”

“To be named as the World’s Best Airline is a great recognition of Qatar Airways high standards, and recognises the hard work and dedication from every member of staff to satisfy customers”, said Edward Plaisted of Skytrax.

“All of today’s award winning airlines are voted for by customers, and the focus of our annual survey is for travellers to make their own, personal choices as to which airlines they consider to be best”, added Plaisted.

About the World Airline Awards
Celebrating their 19th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. The awards are frequently referred to by media around the world as “the Oscars of the aviation industry”.

Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results.

For more information, simply leave us a note in the form below.

We’d love to hear from you.

WE KNOW: Singapore’s Shangri-La Hotels & Resorts

Emma Dalton, Senior Corporate Travel Consultant at The Travel Authority Corporate Sydney, recently returned from an insightful (and luxurious) trip to Singapore and Europe.

Emma was invited by The Travel Authority Group’s friends at British Airways and Shangri-La Hotels & Resorts to inspect their luxury offerings first-hand. As she travelled, Emma put BA’s Club World Business Class and airport lounges through their paces.

Click Here to read about Emma’s British Airways immersion.

Shangri-La Hotel Singapore.

Before pushing on to London and Paris, Emma ran her discerning eye over iconic Shangri-La hotels in Singapore, as well as a pair of ‘Hotel Jen by Shangri-La’ properties.

First stop: Singapore.

“We arrived into Singapore Changi Airport from Sydney on BA016 at 21.30, then were transferred by Carey Limousines to Shangri-La Hotel Singapore, arriving at about 23.00”, said Emma.

Shangri-La Hotel Singapore is consistently ranked among the world’s best hotels. Set in 15 acres of lush gardens, the legendary hotel offers a tranquil retreat from the buzz and bustle of Singapore and the Orchard Road shopping precinct nearby.

“Shangri-La Hotel Singapore enjoys a great location. This is a city hotel with none of the hustle and bustle you might expect knowing the city’s renowned Orchard Road shopping precinct is just a short walk away”, says Emma.

The hotel features 792 luxurious guestrooms and suites across three distinct wings as well as 182 spacious serviced apartments and residences. It has always been popular with leisure and business travellers alike.

A Valley Wing Deluxe at Shangri-La Hotel Singapore.

Emma stayed in a Valley Wing Deluxe room.

“The Valley Wing has its own entrance which makes it feel very exclusive, and the rooms are so opulent. My Valley Wing Deluxe room had a grand ambiance to it. The over-sized bathroom and huge chandelier really made me feel like I was somewhere special”, Emma recalls.

“The Tower Wing has a contemporary feel to it and, with large rooms, is suited to both business and leisure guests. There’s a floor dedicated to families, boasting five themed family suites and a room that has everything a parent would need if travelling with a baby or young child. Bottles and nappies, books and prams—you name it!”, says Emma.

Castle-themed Family suite.

Finally, a bit of a contrast, Emma described hotel’s Garden Wing as having a genuine holiday feel to it.

“Each Garden Wings room has a balcony—perfect for anyone looking for a city break with a resort vibe”, recommends Emma. The hotel’s pool—the largest in Singapore—will also certainly appeal to the holiday crowd.

Garden Wing Premier Balcony Suite

Highlights of Emma’s stay included:

  • The free-flowing Veuve from 11.00 in the Valley Wing Champagne Bar
  • Daily afternoon tea, dainty sandwiches and pastries, cookies and pralines at The Valley Wing Lobby Lounge
  • Daily evening canapes

Valley Wing Champagne Bar, Shangri-La Hotel Singapore.

“Also, the curated selection of cheeses and ‘Gins around the World’ at The Valley Wing Lobby are all great (and delicious!) selling points for this room category at the hotel”, Emma points out.

During her stay in Singapore, Emma also inspected Shangri-La’s Rasa Sentosa Resort & Spa—a beachside resort on nearby Sentosa Island, Singapore’s playground. Even though the resort is just a 15-minute drive from the city centre, this is very much a leisure property popular with families.

Shangri-La’s Rasa Sentosa Resort & Spa.

The beachfront Shangri-La’s Rasa Sentosa Resort & Spa is home to:

  • 454 rooms and suites
  • 6 restaurants and bars

Emma’s pick of the resort’s restaurants was Trapizza, a casual Italian eatery right on the beach.

Shangri-La Rasa Sentosa Resort’s beachside Trapizza restaurant.

The inspections continued in Singapore at Hotel Jen Tanglin, and Hotel Jen Orchardgateway.

Previously known as Shangri-La’s Traders Hotels, Jen Hotels describe themselves as ‘fresh, friendly and fuss-free. Catering to a new Jeneration of independently minded business and leisure travellers.’

Club Room, Hotel Jen Tanglin Singapore.

“The Jen Hotels vibe is fresh, local and vibrant. The rooms at both Singapore properties are modern and funky”, says Emma.

Her pick of Singapore’s Jens?

“The Hotel Jen Orchardgateway is in a perfect position for both leisure and corporate travellers. The rooftop pool is AMAZING and the rooms, although small, feel larger because of the well throughout floor-plan and loads of natural light”, says Emma.

Hotel Jen Orchardgateway Singapore – Pool.

For more information about Shangri-La’s brilliant portfolio of luxury hotels, leave us a note in the form below, or call us to discuss your specific requirements.

We’d love to hear from you.

Qatar Airways’ New Qsuite Impresses

The Travel Authority and Qatar Airways hosted a terrific day trip to Canberra for a number of our Corporate clients.

TTA’s clients were met at Qatar Airways Check in area E at Sydney International Airport Terminal on Friday, 22nd February 2019 at 6:30am for the short hop to Canberra. From there they were whisked away to the National Museum of Australia for a private one-hour guided tour followed by brunch at the stunning waterfront Museum Café.

The group flew to Canberra aboard Qatar Airways impressive Boeing 777-300ER featuring the airline’s revolutionary Qsuite Business Class product.

“It was a fabulous day, and a brilliant way to showcase this premium airline product to our clients”, said Sarah Bush, Director of The Travel Authority Group.

“The new Qsuite is brilliant. Its ability to cleverly and comfortably accommodate single passengers, couples, even families or groups of four travelling together is real innovation”, added Sarah.

The Travel Authority team conducted a vox-pop with their guests on the return leg to Sydney. Here’s what a couple of them had to say about their Qatar Airways Qsuite experience:

“I adored the Qsuite. I thought the attention to detail was wonderful. There’s just such a huge array of seating arrangements, the lay-flat position was exceptionally comfortable. I loved the extra touch of the signature Qsuite drink of lemon and mint tea, which was adorable. And I would just love to be flying them every other day of the week!”

“I’d have to say the Qsuites are absolutely stunning. They are well above my expectation, and I will definitely be going back to work and discussing with Directors about using this for their travels. The staff have been warm, professional and friendly. I can’t find a fault at this stage, so I will definitely be recommending it as an option moving forward with our corporate travel.”

I was very impressed. It was very roomy, actually First Class quality. The crew are amazing, very attentive, very friendly, and very accommodating.

On the return journey to Sydney, the group met the airline’s recently appointed Commercial Manager, Cassandra Kerr who was aboard.

Cassandra Kerr, Commercial Manager Qatar Airways; David Thompson, Manager – Sales & Client Experience at The Travel Authority; Sarah Bush, Director at The Travel Authority Group; and Lida Alevizos, Senior Sales Executive Qatar Airways.

“We were delighted to be able to introduce Cassandra to our clients. That simple act was a clear demonstration of the strength of our relationship with a great travel supplier like Qatar Airways”, says The Travel Authority Group’s Managing Director, Peter Hosper.

  • Qatar Airways is one of the fastest growing airlines, operating one of the youngest fleets with an average age of five years.
  • The airline operates daily flights from Sydney, Melbourne, Adelaide and Perth to more than 160 destinations worldwide via one stop at Doha.
  • From Australia, Qatar Airways operates the largest one-stop European network to 54 cities including flights into London Heathrow and Gatwick.
  • The airline’s new Business class product ‘QSuite’ is available daily from Sydney on flights QR907/QR906.
  • Qatar Airways was named World’s Best Airline, Skytrax in 2017, 2015, 2012 and 2011.
  • The airline won Business Class of the Year by Skytrax 2018, 2017, 2016, 2014 and 2013.
  • Awarded Skytrax Best First Class Lounge 2018

Qatar Airways is also a proud member of oneworld, and oneworld frequent flyer members can earn frequent flyer points and STATUS CREDITS on Qatar Airways.

For more information about our Qatar Airways experience, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

Hopping Aboard the New Qantas Channel

There’s been a bit in travel industry news and media recently about Qantas’ new distribution platform, the Qantas Channel. Many regular Qantas customers may have even heard directly from the airline in recent days as it rolls out communication about this innovative development.

While not specifically mentioned in the Qantas advice, rest assured that The Travel Authority (TTA) Group is absolutely on board with the new Qantas Channel.

“And, as a premium Qantas Platinum partner, a founding member of Helloworld Business Travel, and a 15-year partner of Amadeus—the world’s largest Global Distribution System (GDS)”, says The Travel Authority Group’s Managing Director, Peter Hosper, “so we should be.”

We are thrilled to be part of this cutting edge technical enhancement from Qantas and look forward to the benefits it will bring our clients

So, what does it all mean?

From 01 August 2019, TTA’s connection to the new Qantas Channel will enable us to access and deliver an even wider range of Qantas fares, products and information. That means that our link through Amadeus to next-gen travel platforms like the Qantas Channel is your connection to a more personalised travel management experience than ever before.

If you’re already a TTA client, what do you need to do?

Absolutely nothing. TTA—your trusted, independent travel advisor—will roll out the enhancements and benefits for you from August.

“With TTA’s expertise, and technology and travel supplier partners like Qantas and Amadeus constantly enhancing the ways we all connect, the future of corporate travel management promises to be more tailored than ever before”, says Sarah Bush, Director of The Travel Authority Group.

If you have any queries about the new Qantas Channel or your corporate travel requirements more broadly, as always, we’re here to help.

We look forward to hearing from you.

For more details about the new Qantas Channel, simply leave us a note in the form below, or CALL US with your queries.

We know it inside out, and we’d love to hear from you.

Qantas Plans For An Ultra-Long-Haul Future

Qantas has been surveying passengers as they disembark from the airline’s direct London to Perth services to capture their experience, suggestions and feedback.

The new research, captured in late 2018 in conjunction with Sydney University’s Charles Perkins Centre, is being conducted as Qantas prepares for what it considers the final frontier of global commercial air travel—non-stop flights from Australia’s east coast to New York and London expected to start from 2022.

Boeing 777X aircraft sketches. Source: Boeing.

The results?

Health and wellness are the top trends coming through the research, with a strong focus on mindfulness and “separation of experience” at different stages of a long-haul flight.

Stationary exercise bikes and virtual reality relaxation and entertainment are among several innovations Qantas customers have also suggested.

Visions of long haul travel then and now.

David Caon, Qantas Industrial Designer, said Project Sunrise is pushing not just the boundaries of distance, but also product innovation.

“Customers are sharing some incredibly imaginative ideas, which is an exciting challenge and helps us to think outside of the box to redefine the ultra-long-haul experience,” he said.

Boeing’s 777X with its unique folding wingtips.

So what were the five most frequent Project Sunrise suggestions from customers?

  • Provide “sense of separation” experiences where passengers can be social but then “zone out” with either virtual reality relaxation zones, audio mindfulness experiences, or through the broader in-flight entertainment.
  • Spaces to do gentle exercise/stretches, promoting circulation and comfort.
  • Wireless, noise cancelling headsets.
  • Innovative cabin designs across the entire aircraft, considering both seat and non-seat spaces to focus on a broad range of traveller needs including comfort, sleep, dining, entertainment and state of mind.
  • An in-flight cafe offering both alcoholic and non-alcoholic beverages including wine, fresh juices, herbal teas and tisanes and mocktails along with snacks including dips with vegetable sticks as well as “treat foods”.

Qantas’ Boeing 787 Dreamliners currently operate Perth to London non-stop flights.

“With the major aircraft manufacturers really pushing the ultra-long-haul envelope, the rapidly approaching future of flight looks exciting. Heightened levels of comfort and amenities will be essential as passengers weigh up the convenience vs comfort equation of ultra-long-non-stop flights”, says The Travel Authority Group’s Managing Director, Peter Hosper.

“Time is really valuable to our clients. The premium will they be prepared to pay for a shorter journey time remains to be seen. For airlines, cabin space is finite, they have to make it work really hard. The economics of this are fascinating”, adds Hosper.

Premium seating concept sketches for Boeing’s 777X aircraft.

CEO Qantas International Alison Webster said the new research is showing increased interest towards physical well-being, state of mind and personal time and space.

“Customer feedback from the Perth to London flight has exceeded expectations. The engagement and enthusiasm we’re seeing from this research highlights how passionate our customers are to be a part of the evolution of ultra-long-haul travel.

“Everything is on the table and we are excited about what innovations may come from this research”, said Ms Webster.

Qantas is expected to make an announcement around Project Sunrise later in 2019, including which aircraft type it would operate, with both the Boeing 777X and the Airbus A350 under consideration.

What would you like to see on an ultra-long-haul aircraft?

Let us know in the form below!

We’d love to hear from you.

Travel Agents—Who Needs Them?

After a restful Christmas and New Year, here we all are again, back at it.

Another year has been added to the total and, even now in late January, I’m still having trouble writing 2019.

Over the break I had time to catch my breath, ponder the year just gone and speculate on what this one might hold. Looking back, the issue that stands out for me is the demise of online travel agents (OTAs) like BestJet and Zuji—an OTA that’s been around so long it’s remarkable to think it’s no longer with us.

Zuji really was one of the very first OTAs in our part of the world. Founded in 2002 in Singapore, it expanded to Hong Kong, Taiwan and Australia. To have both a new operator, BestJet, and an established one collapse in quick succession is, frankly, very troubling.

Reports suggest that Hong Kong-based Zuji allowed its travel agency licence to expire, and the global airline trade body—IATA, pulled its right to sell air tickets because of overdue payments to airlines. The news currently coming out of the BestJet ashes does not make for pleasant reading.

Both situations must be totally baffling for your average travel shopper, and devastating for those chasing refunds in the wake of the chaos.

Despite what the TV commercials might say, having ‘all the choices at your fingertips’ doesn’t magically make travel shopping simple. Travel is a commodity that is affected by a complicated tangle of factors. There’s a reason why being a professional travel agent is actually a thing.

I’m sure I’m not the only travel professional who occasionally clicks around crowd-sourced travel communities and winces at the questions being asked and—even more disturbing—the responses enthusiastically offered up. I mean, how many answers are there really to “The booking site says the room has twin beds, what does that mean?” Well, it would appear that there are 90-something answers ranging from “It’s definitely bunk beds” to “My kids aren’t twins and the hotel said it was fine.”

And when queries venture into perilous territory like visas, baggage collection, immigration and customs, airport transits, interline arrangements, separate tickets, codeshares, being denied boarding, cancelled flights, no-shows, missed connections and “It’s all the airline’s fault”, the crowd-sourced answers can be frightening. Ironically, these are the same people who regularly besmirch travel agents on the very same forums.

Pfft! Travel agents…who needs ‘em.

I don’t say this to poke fun. Simply to make the point that if you somehow didn’t already know that travel agents are a thing, you’d read these and ponder, “If only there was someone who could answer all of these questions. I reckon there’s a business in that.”

It turns out there is.

We’re approaching The Travel Authority’s 15th birthday. We’re an established, respected travel management company (TMC), we value our expertise and experience, and we are proudly ATAS accredited.

ATAS is the national accreditation scheme of the Australian Federation of Travel Agents. It endorses businesses that have met strict financial and customer service criteria. ATAS agents are required to comply with Australian Consumer Law, as well as the ATAS Charter and Code of Conduct. For consumers, an ATAS symbol means their agent is among the best in the industry—credible, well trained and professional.

But, back to the OTA situation. I get it that consumers can find cheap airfares and hotels by clicking around supplier websites, OTAs and—more recently—aggregator sites that scour the web and redirect consumers to the source of the deal on sites like BestJet. Sadly, a close friend of mine did just that recently to save a few dollars. It did not end well. Not only is he chasing a refund, but he can no longer confirm his preferred travel dates. It’s a big old mess.

We are often asked to match quotes from ‘the web’, but we stand our ground on our own contracted, secure pricing and supplier relationships. In an environment of wafer-thin margins, failing OTAs and travel brands you’ve never heard of, we value our expertise and ATAS accreditation as major drivers of profitability, success and customer satisfaction.

Importantly, our clients want us to be profitable so we can continue to deliver peerless service and support for years to come.

It’s of great comfort to TTA customers that we run a client trust account, so we don’t use client payments to fund any transactions other than their own. Sure, they might sometimes pay more than they can find down an online rabbit-hole, but we’ll be there with them every step of their travels.

Our service doesn’t stop at the moment of financial transaction. If something goes wrong, a quick call to us will sort it out and smooth the way ahead. Never will they have to crowd-source an answer from a well-intentioned but poorly-informed mob online, or wait for the internet to call them back to discuss that refund.

We look forward to being there and travelling with you in 2019.

Happy & safe travels, everyone.

Peter

Peter Hosper
Managing Director
The Travel Authority Group

British Airways Club World Chauffeurs

We’re loving this brilliant, exclusive offer from our friends at British Airways here in Sydney.

Effective immediately, all BA Club World business class bookings made through The Travel Authority will be eligible for chauffeur-driven transfers to-from Sydney Airport—a service previously only offered to First passengers.

“This is such a terrific extension of BA’s transfer offering”, says Sarah Bush, Director of The Travel Authority Group.

“We’re delighted to be able to offer these services to our Club World travellers. British Airways’ premium cabins are a wonderful way to fly, and the chauffeur service for Club World passengers will elevate the experience even further”, adds Sarah.

The offer applies to new Club World bookings made on or after 21 January 2019, travelling on flights BA15/16.

A few terms and conditions worth noting:

  • The airline’s transfer vehicle of choice is Jaguar, but these cannot always be guaranteed. If not available, an alternative prestige vehicle will provide the luxury transfer.
  • Waitlisted reservations, complimentary upgrades, redemption or travel agent discount tickets are not eligible.
  • Transfers are available up to 50km radius with an additional charge beyond the complimentary radius.
  • Reservations must be made at least 48 hours prior to departure.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

Mandarin Oriental Tokyo Refurbishment

We are delighted to advise that a significant renovation of all rooms and suites at Mandarin Oriental, Tokyo’s room and suites has been completed.

The stunning hotel is located in Tokyo’s prestigious Nihonbashi district—known as the birthplace of Tokyo—where centuries-old artisan businesses rub shoulders with modern skyscrapers.

The new room designs focus on the original hotel design concept of ‘Woods and Water’. All rooms have stunning views of the city—Tokyo Skytree to the east, and Mount Fuji to the west—from high picture windows.

Mandarin Oriental, Tokyo’s legendary service, Michelin-starred cuisine and stunning facilities combine to offer the ultimate luxury experience.

The Travel Authority Group is one of a handful of Mandarin Oriental Fan Club agents in Australia. When you book a Mandarin Oriental stay with us, you enjoy a number of guest perks and privileges.

These include:

  • Complimentary High Speed Internet Access
  • Choice of US$100 Food & Beverage or Spa Credit
  • Daily Continental Breakfast for Two
  • Personalized Welcome Amenity and Note on behalf of Agent from Senior Property Management
  • One Category Room Upgrade (subject to availability at time of check-in)
  • Written confirmation of Fan Club reservation within 12-hours of receipt, regardless of method of booking
  • 24-hour Ambassador Team Support
  • Dedicated password protected website
  • Priority waitlist clearance

For more information or to inquire about a stay at Mandarin Oriental Tokyo, simply leave us a note in the form below or CALL US to discuss your specific requirements.

We’d love to hear from you.

Damaged Passports: Bali Crackdown

Recent news in consumer media suggests that some passengers departing Australia for Bali with passports in poor condition are being denied boarding.

It’s a timely reminder that travellers should take care of these important documents and do everything they can to keep them in tip-top condition.

Unconfirmed reports suggest that Indonesian authorities are enforcing a $US5000 fine on airlines if they carry passengers with damaged passports.

The Australian Government’s Department of Foreign Affairs and Trade website clearly states that, “It is your responsibility to keep your passport intact and in good condition. Normal wear and tear will not affect its usability, but serious damage to your passport could prevent you from travelling overseas.”

Given that all Australian passports, except emergency passports, have an embedded microchip that contains the details of the document and its holder, it makes practical sense to keep them in good condition.

Contact with water or other liquids can cause serious damage.

“Passports are vital to anyone’s ability to travel freely. It’s really important that passports are protected from general wear-and-tear by keeping them safely in a travel wallet or similar case”, says The Travel Authority Group’s Managing Director, Peter Hosper.

The Travel Authority Group also reminds travellers of the importance of ensuring that your passport has sufficient validity for travel, as some countries may refuse entry to people with less than six months validity on their passports beyond the period of intended stay.

If you have concerns about the condition or validity of your passport, contact The Travel Authority Group or The Australian Passport Office.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.