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SILKAIR IS NOW SINGAPORE AIRLINES

For more than 30 years, SilkAir was the full-service, regional subsidiary of Singapore Airlines operating single-aisle narrow-body aircraft to more than 40 destinations in Asia Pacific, including Cairns and Darwin.

But from 28 January 2021, SilkAir commenced its integration into Singapore Airlines – part of a planned merger announced in 2018.

“Whilst we’re sad to see the demise of the well-like SilkAir brand and offering, we’re sure our clients will welcome the airline’s rebirth as Singapore Airlines,” says Sarah Bush, Co-Founder & Director of The Travel Authority Group.

As a part of the carrier’s wide-ranging business transformation, the move is aimed at maximizing revenue by streamlining brands and standing out from the crowded low-cost carrier market.

“We do believe that with the merger, and with the single-brand, it will make it much easier for customers to understand [that both SilkAir and Singapore Airlines] belong to the same organization,” Singapore Airlines Chief Executive Goh Choon Phong said when the merger was announced in 2018.

SilkAir’s 9 Boeing 737-800 aircraft will progressively join the Singapore Airlines fleet with fresh Singapore Airlines livery, newly upholstered seats, and cabin crew dressed in Singapore Airlines’ iconic sarong kebaya.

Passengers can look forward to in-flight meals created by Singapore Airlines team of chefs, and the airline’s Book the Cook service will also be available on selected flights when travelling in Business Class.

Singapore Airlines’ 737-800 aircraft feature 12 Business Class seats with an 8″ recline, and 150 Economy Class seats.

For more information, simply leave us a note in the form below, or CALL US [1300 935 669] to discuss your specific requirements.

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SINGAPORE AIRLINES Sends A380s to Alice Springs

For the first time ever, the world’s biggest passenger plane has landed at Alice Springs Airport. And not just one.

Four of Singapore Airlines’ enormous ‘Super Jumbos’—and an assortment of aircraft from the airline and its subsidiaries—will call Alice Springs home will the global economy stays in hibernation mode.

“With so few services running, the world’s airlines are grounding their fleets in suitable locations like Alice Springs.”

The Travel Authority Group’s CEO, Peter Hosper.

“The images of these huge aircraft parked in remote places really are astonishing,” he added.

Why Alice Springs?

The Red Centre’s arid climate is consistently dry with very little rain, no storms, and relatively low humidity meaning little risk of corrosion for aircraft components. Singapore’s tropical climate with its abundant rainfall and humidity, on the other hand, is not ideal for aircraft storage.

Another well-known region that supports “airplane boneyards” is the Mojave Desert in the United States.

The Victorville aircraft boneyard on the edge of the Mojave desert in Southern California.

However, far from being a “boneyard” where aircraft are broken up for parts and scrapped, APAS provides maintenance for the stored aircraft until their airline or leasing company owners want them back.

The aircraft are being parked at Asia Pacific Aircraft Storage (APAS) located at Alice Springs Airport. APAS owns and operates an aircraft storage and maintenance facility that caters for short, medium and long term storage needs for the airline industry.

The four Singapore Airlines Airbus A380 aircraft will make good use of Alice Springs’ main runway and apron, which unlike many regional airports, can handle every type of aircraft that operate in other major airports.

Alice Springs Airport General Manager, Dave Batic, said this was an exciting opportunity for Alice Springs.

“The COVID-19 situation has presented many unique opportunities for Alice Springs Airport and one of these includes allowing our airline partners to store their aircraft at our facility,” Batic said.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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SILVER LININGS: Singapore Airlines Credits & Status Renewals

As all parts of the travel industry adjust to the new reality of an near complete shutdown, our airline partners are delivering a range of updates highlighting changes to policies and programs.

Singapore Airlines, for example, has just announced changes to policies around unused portions of tickets, and KrisFlyer status and membership renewals.

Unused Tickets

In view of the uncertainty amid the Covid-19 outbreak, the value of the unused portion of your Singapore Airlines tickets will be retained as flight credits when your flight has been cancelled or if you would like to postpone your travel.

You can use those credits to make a new booking any time from now until 31 March 2021. The airline has also waived no-show and re-booking fees.

KrisFlyer Membership Status Renewals

Singapore Airlines will automatically renew all KrisFlyer Elite and PPS Club membership statuses for another 12 months at the end of their membership year.

This applies to all memberships expiring from March 2020 through to February 2021. The validity of any expiring PPS and Elite Gold Rewards will also be extended until 31 March 2021.

“While the measures to contain Covid-19 have been taken from a public health perspective, they have crippled the airline industry and presented us at Singapore Airlines with the greatest challenge in our history,” said Goh Choon Phong—CEO, Singapore Airlines.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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SINGAPORE AIRLINES Adds 5th Daily Perth Flight

Singapore Airlines has announced the launch of a FIFTH daily flight to Perth from Monday, 1 June 2020.

The new service will be operated by the airline’s medium-haul Airbus A350-900 aircraft, offering flyers the choice of Business or Economy Class aboard one of the world’s most modern aircraft.

The new inbound flight SQ229 will depart Singapore at 12:20 and arrive in Perth at 17:25, before returning as SQ230 from Perth at 18:40 and arriving into Singapore at 00:10 the next morning. See below for details of all five departures from Perth, effective 01 June.

“We’re delighted to learn of Singapore Airline’s new Perth services,” said Lisa Byers, General Manager of The Travel Authority Corporate & Resource in Fremantle, Western Australia.

“Having a fifth daily Singapore Airlines option from Perth is pretty astonishing. The service will improve connection times to a number of key destinations.”

Lisa Byers

Singapore Airlines Regional Vice President South West Pacific, Mr. Philip Goh, said the introduction of the fifth daily service to Perth reflected the Airline’s commitment to the West Australian market.

“Singapore Airlines has been operating to Perth since 1967 and has continued to invest, enhance, and grow our services to the city.”

Philip Goh

The A350-900 medium-haul aircraft is equipped with Singapore Airlines’ medium-haul Business Class and Economy Class cabin products, with 40 seats in Business Class and 263 seats in Economy Class.

The Business Class cabin boasts a 1-2-1 seat arrangement, providing every customer with direct aisle access, while the Economy Class cabin is arranged in a 3-3-3 configuration.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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WE KNOW: Singapore Airlines Regional Business Class

The Travel Authority Group’s Managing Director, Peter Hosper, recently flew between Singapore and Bali aboard a Singapore Airlines Boeing 787-10 aircraft.

“Flying with Singapore Airlines is always a bit of a treat. Service and experience are always top-notch,” says Peter.

Peter travelled in business class, sampling Singapore Airlines’ new regional, medium haul Business Class product.

“Narrower than the Business Class seats on SQ’s 777s and A380s, the new medium haul business class seat—available on both SQ’s 787s and A350s—is super-comfortable and and thoughtfully designed.

“Everything from handy storage areas, charging and headset ports, foot rests, controls and table spaces are precisely where they should be, and the entertainment system and F&B were fabulous,” notes Peter.

‘And even though this is a ‘regional medium haul’ product, I would happily travel long haul in it”

Peter Hosper, The Travel Authority Group’s Managing Director

Singapore Airlines’ 787-10 aircraft have 36 Business Class seats with direct aisle access in a 1-2-1 configuration, and 301 Economy Class seats in a 3-3-3 configuration.

Economy Class aboard Singapore Airlines’ 787-10 aircraft.

The airline operates four daily direct services from Singapore to Bali. At the time of publication, two services were operated by Airbus A330-330 aircraft, and two by Boeing 787-10 aircraft.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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SINGAPORE Changi Transit Program Extended

Singapore Airlines, in partnership with Changi Airport Group, has advised that the Changi Transit Program—now called Changi Transit Privileges—has been extended.

From now till 31 March 2020, eligible Singapore Airlines, SilkAir or Air New Zealand passengers will receive S$20 transit voucher to use towards your shopping, and save up to S$120 on shopping and dining during your transit in Changi Airport.

The shopping and dining discounts apply at Shilla Duty Free, WHSmith, Pashma, Luvenus Jewellery, Singapore Zoo souvenir, Sony store, Hudsons Coffee, The Kitchen by Wolfgang Puck, and Tanuki Raw Express during your transit.

The Transit Voucher can also be redeemed for one-time access to the Ambassador Lounge at Terminal 2 or 3 for up to two hours. Lounge use includes shower facilities, free flow of non-alcoholic beverages, light refreshments, local & international reading materials and 10% discount for Alcoholic beverages.

Ambassador Lounge, Terminal 2.

Scroll down for some terms and conditions.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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Terms & Conditions
Passengers travelling on Singapore Airlines (SQ) and/or SilkAir (MI) ticketed and operated flights into and out of Singapore with 13 digits e-ticket numbers begin with 618, 629 or 086. This benefit will also be extended to passengers taking the following flight numbers: SQ4281, SQ4282, SQ4283, SQ4284, NZ281, NZ282, NZ283, NZ284, NZ295 or NZ296 (operated by Air New Zealand) and TR596 or TR597 (operated by Scoot). Passengers must be on transit in Changi Airport on both legs of their journey, which means Singapore is neither the point of origin nor the end destination. Transit passengers on one-way journey or ticket are not eligible. Transit means a layover at Changi Airport of not more than 24 hours. Passengers eligible for the transit rewards can proceed to the iShopChangi Collection Centres which are open 24 hours daily in the transit areas of Terminals 2 and 3. Please present your passport, boarding passes and all e-tickets showing your full itinerary.

SINGAPORE AIRLINES WiFi & Wellness Enhancements

Singapore Airlines has announced a range of in-flight enhancements designed to improve passenger experience.

Passengers travelling in Suites, First Class and Business Class, as well as PPS Club members can now enjoy unlimited and 100MB complimentary WiFi respectively on flights operated by the airline’s Airbus A350, A380, Boeing 777-300ER and B787-10 aircraft

To activate the appropriate access, passengers simply need to enter their last name and seat number via the ‘Complimentary Access’ prompt section on the on-board entertainment portal.

The airline has also collaborated with Singapore-based wellness brand COMO Shambhala, and launched a range of wellness dishes on selected flights.

The wellness dishes are aimed at enhancing passenger well-being by alleviating travel-induced stresses such as fatigue, and promoting good digestion and circulation for a more comfortable journey.

First Class and Business Class customers will be able to enjoy the wellness in-flight menu on selected flights departing Singapore to Hong Kong, Frankfurt, London, Melbourne, Perth and Sydney. The dishes will also be available for pre-ordering via ‘Book the Cook’ for First Class, Business Class and Premium Economy Class customers on all routes departing Singapore.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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SINGAPORE AIRLINES Changi Airport Lounges Revamp

Singapore Airlines has announced a major investment of more than SG$50 million for upgrades to its SilverKris and KrisFlyer Gold Lounges at Singapore Changi Airport Terminal 3.

The redevelopment will see space and total guest capacity of the T3 lounges increase by 30%. The new lounges will offer even more generous open spaces, enhanced facilities and a wide array of food and beverage selections.

The airline advises that it has engaged renowned hospitality designers Hirsch Bedner Associates to “inject a fresh look and feel to each lounge that is modern yet homely, while inspiring a sense of timeless elegance”.

Suites and First Class customers can look forward to a brand new The Private Room and First Class Lounge, with luxurious and intimate seating spaces suitable for both work and rest. The First Class Lounge will continue to feature a flagship bar and The Private Room, a full-service fine dining section within the lounge.

The KrisFlyer Gold Lounge will double in capacity and include dedicated working spaces, as well as larger al fresco seating and dining areas. The lounge will also be equipped with restrooms and showers.

Renovations are expected to be completed by mid-2021.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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SINGAPORE AIRLINES Confirms 4th New Aircraft for Perth

Singapore Airlines has confirmed that, from 1 October 2019, customers travelling to and from Perth will experience its latest medium-haul cabin products, in-flight entertainment system on all four daily flights.

Currently operating two Airbus A350-900 medium-haul aircraft, one Boeing 787-10 aircraft and one A330-300 aircraft to Perth, Singapore Airlines will complete the final upgrade of aircraft when SQ225/224—the current A330-300 services—begins operating with a Boeing 787-10 from Tuesday 1 October.

The 787-10 is configured with 337 seats across two classes, featuring 36 Business Class seats in a 1-2-1 layout, and 301 Economy Class seats in a 3-3-3 layout.

“We’re thrilled to see each Singapore Airlines’ Perth service being operated by some of the world’s most advanced new aircraft”, says Lisa Byers, General Manager of The Travel Authority Corporate & Resource, Fremantle.

“Our clients will love the consistency and quality of the product and service offered by this combination of SQ Airbus A350 and Boeing 787 services”, added Lisa.

Singapore Airlines medium-haul Business Class on the 787-10 is arranged in a forward-facing 1-2-1 staggered configuration to provide direct aisle access from every seat. Each seat reclines directly into a 76” fully-flat bed.

For fares and more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

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SKYTRAX 2019 World Airline Awards announced

The annual Skytrax World Airline Awards have been announced with Qatar Airlines re-taking the no. 1 mantle from Singapore Airlines, and Qantas the big mover returning to the top 10. See the full list below.

Airline leaders from around the world recently attended the 2019 World Airline Awards held at Paris Air Show to receive their accolades as voted for by customers.

Qatar Airways Group Chief Executive, Mr Akbar Al Baker, accepting the Airline of the Year award.

“We love seeing how airlines fare at the annual Skytrax World Airline Awards. The awards are a great indication of quality and, importantly, passenger experience. We’re really pleased to see Qantas return to the top 10”, said The Travel Authority Group’s Managing Director, Peter Hosper.

Qatar Airways scooped the top award being named the World’s Best Airline, and also winning awards for:

  • The World’s Best Business Class
  • The World’s Best Business Class Seat
  • The Best Airline in the Middle East

The Travel Authority Corporate recently hosted some clients about Qatar Airways, experiencing the airline’s new Qsuite business class product first-hand. CLICK HERE to read more.

Singapore Airlines won a top accolade as the World’s Best Cabin Crew, and was honoured with awards for the World’s Best First Class, the Best Airline in Asia and the World’s Best First Class Seat.

Here’s the list of the World’s Top 10 Airlines of 2019:

  • Qatar Airways
  • Singapore Airlines
  • ANA All Nippon Airways
  • Cathay Pacific
  • Emirates
  • EVA Air
  • Hainan Airlines
  • Qantas Airways (11th last year)
  • Lufthansa
  • Thai Airways

Qatar Airways Group Chief Executive, Mr Akbar Al Baker, said: “We are thrilled to be globally recognised by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is testament to the tireless efforts of the entire Qatar Airways team.”

“To be named as the World’s Best Airline is a great recognition of Qatar Airways high standards, and recognises the hard work and dedication from every member of staff to satisfy customers”, said Edward Plaisted of Skytrax.

“All of today’s award winning airlines are voted for by customers, and the focus of our annual survey is for travellers to make their own, personal choices as to which airlines they consider to be best”, added Plaisted.

About the World Airline Awards
Celebrating their 19th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. The awards are frequently referred to by media around the world as “the Oscars of the aviation industry”.

Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results.

For more information, simply leave us a note in the form below.

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