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WE KNOW: British Airways ‘Club World’ Business Class

Emma Dalton, Senior Corporate Travel Consultant at The Travel Authority Corporate Sydney, has recently returned from an insightful (and luxurious) trip to Singapore and Europe.

Pics from Emma’s British Airways Club World experience.

Emma was invited by The Travel Authority Group’s friends at British Airways and Shangri-La Hotels & Resorts to inspect their luxury offerings first-hand. As she travelled, Emma put BA’s Club World Business Class through its paces aboard the airline’s Airbus and Boeing aircraft.

  • BA016 Sydney to Singapore – Boeing 777
  • BA012 Singapore to London – Airbus A380
  • BA011 London to Singapore – Airbus A380
  • BA015 Singapore to Sydney – Boeing 777

Club World cabin on British Airways A380 aircraft.

On the ground, Emma ran her discerning eye over Shangri-La hotels in Singapore, Paris and London, including some Hotel Jen by Shangri-La properties

CLICK HERE to read about Emma’s Shangri-La hotel inspections in Singapore.

With such high quality ingredients, it’s no surprise that Emma returned to work absolutely buzzing from her BA & Shangri-La experience.

“It was an amazing trip—just incredible”, said Emma.

“From the moment I entered The House lounge in Sydney to the moment I landed home nine days later, the entire experience was absolute luxury. British Airways Club World business class was great. Frankly, the reviews do not do it justice. I have absolutely no hesitation selling and recommending Club World”, added Emma.

British Airways now invites its Sydney Club World and First passengers to The House lounge, rather than the Qantas lounges which have been the airline’s longstanding choice.

The House location at Sydney International Airport.

However, Qantas lounges remain available to BA flyers under Oneworld alliance lounge access rules.

“The House lounge is quiet and intimate and has a great selection of food. You can have a sit down meal before you board your flight—great if you want to board your flight and get straight to work or sleep”, advises Emma.

Service at The House includes à-la-carte dining with waiter service, shower facilities and unlimited WiFi.

Upon boarding flight BA016, the premium service and comfort continued.

“The luxurious Club World bedding by The White Company is just lovely. I loved that they supply a day blanket as well as a duvet for sleeping. Topped off by the biggest pillows in business class, it’s incredibly comfortable. I slept almost as well as I would in my own bed”, she reports.

Club World bedding and in-flight amenity kit.

Emma also noted some nice touches on the in-flight menu.

“In addition to an impressive wine list, on overnight flights, BA offers an an entrée and desert menu to help passengers maximise sleep time. This is a great option if you want something light before making the most of the comfortable bedding. Breakfast can be ordered in advance so it’s ready for you when you wake up”, says Emma.

Comparing the Club World cabins on different aircraft, Emma notes the configuration on both the A380 and the B777 was very similar, although the A380 did feel a little more updated.

“I was seated upstairs on the A380, but made sure to visit the Club World cabin on the lower level. Interestingly, even though there are more seats downstairs, the higher ceilings did make the cabin feel more spacious than the upper deck”, says Emma.

Club World’s forwards-backwards ‘yin-yang’ configuration.

Of Club World’s forwards-backwards seat layout, Emma says, “I travelled forwards and backwards on different sectors and, apart from take off and landing, I found little difference between travelling one way or the other.”

At Singapore Changi Airport, Emma accessed the British Airways Lounge and Concorde Bar in Terminal 1 before pushing on to Paris via London Heathrow. In transit, Emma made the most of services available at the British Airways Galleries Lounge in Terminal 5.

Elemis Spa, T5 Heathrow.

“At Heathrow T5, I recommend heading straight to the Elemis Spa in the lounge area. The spa offers complimentary 15-minute treatments for BA Club World and First customers. Club World customers can’t book ahead but I secured a spot right away”, says Emma.

“The mini facial was just great after our long-haul flight, and filled in the time before our onward flight to Paris. It was the perfect way to transit T5”, added Emma.

For more information about Emma’s BA experience, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

oneworld Alliance Turns 20!

As oneworld® marks its 20th anniversary, the global airline alliance has unveiled a suite of benefits for customers and member airlines.

The CEOs of oneworld member airlines met in London on 01 February to mark the 20th anniversary, and unveil a transformation of the global alliance.

oneworld CEO Rob Gurney said, “In the two decades since oneworld was launched, the industry and consumer behaviours have changed fundamentally. Most of our member airlines have undergone comprehensive restructuring. Some have merged. When oneworld first took off, hardly any airline offered online bookings. Smartphones were in the future. Social media did not exist. Airline fares included everything. Low-cost carriers were in their infancy.

“Since then, global alliances have grown greatly in terms of membership but, to be frank, they have failed to keep pace with the changes that their members, the industry at large and the marketplace have experienced. At oneworld, we are making up for that. As we enter our third decade, we are undergoing a radical transformation, with a host of fresh initiatives to strengthen further the relevance of the alliance to our member airlines and our customers.”

Those initiatives include:

Digital revolution
Customers flying on connecting flights on oneworld airlines will be able to check-in, obtain boarding passes, track baggage, receive flight updates and pay for additional services through their preferred airline’s app or website, progressively from this year.

Improved customer experience
oneworld-branded and managed airport lounges to be rolled out at key airports, offering more space and service.

More member airlines
Royal Air Maroc to join in 2020 and Fiji Airways to be fully implemented as first oneworld connect partner next month, increasing the alliance network to 1,100 destinations in 180 territories, with more oneworld connect partners to be signed.

Royal Air Maroc is oneworld’s first full member recruit for six years and its first from Africa.

An updated brand
New oneworld market positioning that is ‘fresh, contemporary and more inclusive’ reflecting the diversity of the alliance’s member airlines and their customers, with the tagline Travel Bright. This initiative also includes a new website.

oneworld was launched on 1 February 1999 by founding members American Airlines, British Airways, Cathay Pacific Airways and Qantas.

Since then, they have been joined by:

  • Finnair and Iberia (1999)
  • LATAM (then LanChile, 2000)
  • Japan Airlines and Royal Jordanian (2007)
  • S7 Airlines (2010)
  • Malaysia Airlines (2013)
  • Qatar Airways (2013)
  • SriLankan Airlines (2014)

Royal Air Maroc was invited into the alliance in December and is on track to join during 2020.

Around 30 airlines linked to the alliance’s full members are oneworld affiliate members, offering its full range of services and benefits. Fiji Airways was introduced as the first oneworld connect partner in December 2018, offering a subset of the alliance’s services and benefits, and is on track for full implementation next month.
Collectively, these airlines now:

  • Serve 1,100 airports in 180 territories, with 14,000 daily departures.
  • Carry almost 550 million passengers a year on a combined fleet of 3,500 aircraft.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.

Qantas Is Returning To Fiji

After a hiatus of nearly 20 years, Qantas liveried aircraft will return to Fijian skies from 31 March 2019—the airline stating that its new services meet a growing demand from travellers wanting a premium travel option to the islands.

The new direct service to Nadi will be operated by Boeing 737 aircraft four times per week, offering checked baggage allowance, in-flight entertainment, food and drinks as part of the fare.

Qantas Economy Class cabin on Boeing 737-800 aircraft.

“We’re delighted to see Qantas’ full-service offering on routes to Fiji again”, says The Travel Authority Group’s Managing Director, Peter Hosper.

“Being able to offer the option of Qantas business class to holidaying leisure travellers is very appealing to us. We know plenty of our clients will take it up”, added Hosper.

Qantas 737-800 Business Class cabin.

Qantas International CEO Alison Webster said the addition of Fiji to the Qantas network provided more choice for the growing number of Australians wanting to holiday on the islands.

“Fiji continues to be an incredibly popular holiday destination for Australian families, couples and adventure and luxury travellers, with a number of new luxury properties having opened up on the islands in recent years,” said Ms Webster.

The new Qantas flights are subject to government and regulatory approvals. Once approved, they will add to Jetstar’s direct services which also operate four times per week, and will see the Qantas Group of airlines offer travellers more than 75,000 seats on the route each year and the choice to fly to fiji six days a week.

Qantas will also add its code to Jetstar’s flights between Sydney and Nadi, for travel from 1 February 2019. Qantas customers travelling on the Jetstar codeshare service will enjoy additional benefits, including the opportunity for Qantas Frequent Flyers to earn points and status credits and a complimentary meal.

“We have built flexibility into our network to respond to growing demand where we see it. In this case, it’s a return to Fiji after almost 20 years, a short four-hour hop from Sydney” said Qantas International CEO, Alison Webster.

“The combination of Qantas and Jetstar also means we can provide more options to a destination which caters to different budgets and tastes, with good interstate connections for passengers travelling from other parts of Australia”, added Ms Webster.

Qantas’ Sydney-Nadi (Fiji) schedule effective 31 March 2019:


^Times above are local.
~ 1 hour earlier in ADST.

Qantas will also continue to codeshare on Fiji Airways’ services to Nadi. With Fiji Airways now integrated as a oneworld connect partner, Qantas customers will benefit from more flight options and the opportunity to earn and redeem Qantas Points and Status Credits on Fiji Airways’ services between the two countries.

For more information, simply leave us a note in the form below, or CALL US to discuss your specific requirements.

We’d love to hear from you.